We strive to process and ship orders promptly. Once your order is confirmed and payment is received, it will typically be prepared for shipment within 24 hours. You'll receive a confirmation email with tracking information once your order is on its way.

Once an order has been placed, it automatically goes to our warehouse for fulfillment, so unfortunately we cannot change or cancel the order.

General Return Period

We accept exchanges and returns for store credits on items purchased from Playhaus Costumes LLC within 14 days of the date of delivery. This gives you time to inspect your purchase and decide whether it meets your expectations.

Free Returns

We value your satisfaction, and to provide you with a hassle-free experience, we offer free returns for items returned within the general return period. You can return eligible items without incurring any return shipping charges.

Return Eligibility

For your return to be eligible, the following conditions must be met:
- The item must be in its original condition and packaging.
- All tags, labels, and accessories must be intact and attached to the item.
- The return request must be initiated within 14 days of the date of delivery, except during the exclusion period.
- Proof of purchase, such as the original receipt or order confirmation, must be provided.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Log in to your account using the email address you purchased your order with.

2. Provide your order details and specify the item(s) you wish to return.

3. Once your return request is approved, you will receive instructions on how to proceed with the return.

Crediting Process

Upon receiving and inspecting the returned item(s), we will process your store credits within 7 business days.

Please submit an exchange request through the Return/Exchange portal by logging into your account using the email address used to place the order.

Yes! We ship internationally through our website to the following countries:

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom

Yes! We offer free economy shipping on US orders all day every day!