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  • Purchases Made Between 9/15 - 10/31 are Exchangeable Only

Terms & Conditions

Playhaus Costumes LLC Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the Playhaus Costumes website ("Website") and any services provided therein. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using the Website.

2. Intellectual Property

All content and materials available on the Website, including but not limited to text, graphics, logos, images, videos, and software, are the property of Playhaus Costumes or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.

3. User Accounts

To access certain features of the Website, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information, including your password. You agree to provide accurate and up-to-date information during the account creation process. You are solely responsible for all activities that occur under your account.

4. Product Information

We strive to provide accurate and detailed information about our costumes and products. However, we do not guarantee the accuracy, completeness, or reliability of the information on the Website. Product availability, specifications, and prices are subject to change without notice.

5. Orders and Payments

By placing an order through our Website, you agree to provide accurate and complete payment information. All payments are processed securely, and you agree to pay the total amount indicated at the time of purchase, including any applicable taxes and shipping fees. We reserve the right to refuse or cancel orders at our discretion.

6. Shipping and Returns

Please refer to our Shipping and Returns Policy for information regarding shipping options, delivery times, and our return/exchange process. We aim to provide accurate information, but external factors may affect delivery times.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8. User Conduct

When using the Website, you agree not to:

  • Engage in any unlawful, harmful, or abusive behavior.
  • Post, transmit, or share any content that infringes upon the rights of others.
  • Use the Website to distribute viruses or malicious software.
  • Engage in any activity that disrupts or interferes with the proper functioning of the Website.

9. Limitation of Liability

To the fullest extent permitted by law, Playhaus Costumes shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Website or any products purchased through it.

10. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the Website after any modifications indicates your acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

By using the Playhaus Costumes Website, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact us at sales@playhauscostumes.com.

We strive to process and ship orders promptly. Once your order is confirmed and payment is received, it will typically be prepared for shipment within 24 hours. You'll receive a confirmation email with tracking information once your order is on its way.

When an item is available for preorder, it means the product does not have physical inventory yet, but we are expecting them to be fulfillable in the near future. An estimated ship date is sometimes available for your reference.

Once an order has been placed, it automatically goes to our warehouse for fulfillment, so unfortunately we cannot change or cancel the order.

General Return Period
We accept returns for items purchased from Playhaus Costumes LLC within 14 days of the date of delivery. This gives you time to inspect your purchase and decide whether it meets your expectations.

Exclusions
Please note that our return policy is subject to exceptions. We cannot accept returns between September 15 and October 31. This exclusion period aligns with the peak Halloween season when demand for costumes is high. During this time, we are unable to process returns due to the nature of the products and the seasonality of our business.

Free Returns
We value your satisfaction, and to provide you with a hassle-free experience, we offer free returns for items returned within the general return period (excluding the exclusion period mentioned above). You can return eligible items without incurring any return shipping charges.

Return Eligibility
For your return to be eligible, the following conditions must be met:
- The item must be in its original condition and packaging.
- All tags, labels, and accessories must be intact and attached to the item.
- The return request must be initiated within 14 days of the date of delivery, except during the exclusion period.
- Proof of purchase, such as the original receipt or order confirmation, must be provided.

How to Initiate a Return
To initiate a return, please follow these steps:
1. Log in to your account using the email address you purchased your order with.
2. Provide your order details and specify the item(s) you wish to return.
3. Once your return request is approved, you will receive instructions on how to proceed with the return.

Refund Process
Upon receiving and inspecting the returned item(s), we will process your refund. Refunds will be issued using the original payment method within a reasonable timeframe.

We do not shipping internationally through our website, but Amazon does offer international shipping. If you wish to check if our products ship to your country, please try and shop on our Amazon storefront.

Yes! Free shipping all day every day!

Please submit an exchange request through the Return/Exchange portal by logging into your account using the email address used to place the order.