Frequently Asked Questions
Order
We strive to process and ship orders promptly. Once your order is confirmed and payment is received, it will typically be prepared for shipment within 24 hours (Monday to Friday). You'll receive a confirmation email with tracking information once your order is on its way.
You can track your order status by logging into your profile.
Once an order has been placed, it automatically goes to our warehouse for fulfilment, so unfortunately, we cannot change or cancel the order.
Returns & Exchanges
Please visit Returns & Exchanges page.
Shipping
Yes! We ship internationally through our website to the following countries:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.
For more information regarding shipping rates and delivery time, please visit Shipping Info page.
Yes! We offer free economy shipping on US orders all day, every day!
For more information about shipping rates and delivery time, please visit Shipping Info page.