Frequently Asked Questions

We strive to process and ship orders promptly. Once your order is confirmed and payment is received, it will typically be prepared for shipment within 24 hours (Monday to Friday). You'll receive a confirmation email with tracking information once your order is on its way.

You can track your order status by logging into your profile.

Once an order has been placed, it automatically goes to our warehouse for fulfilment, so unfortunately, we cannot change or cancel the order.

A pre-order lets you reserve an item before it’s officially in stock and ready to ship. Your order is placed and paid for at checkout, and your item will ship as soon as it becomes available. Estimated ship dates are listed on each pre-order product page.

Yes! You can cancel your pre-order for a full refund at any time before it ships. Once your order has shipped, our standard return policy will apply.

To cancel your pre-order, please contact us at sales@playhauscostumes.com with your order number.

Please visit Returns & Exchanges page.

Los Angeles, California.

Yes! We ship internationally through our website to the following countries:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.

For more information regarding shipping rates and delivery time, please visit Shipping Info page.

We offer free economy shipping on all US orders over $50, all day, every day!

For more information about shipping rates and delivery time, please visit Shipping Info page.