Q: What is your return policy?

General Return Period We accept returns for store credits on items purchased from Playhaus Costumes LLC within 30 days of the date of delivery (14 days between September 1st to October 31st). Store credits never expire. Free US return for store credit We value your satisfaction, and to provide you with a hassle-free experience, we offer free returns for items returned within the general return period. You can return eligible items without incurring any return shipping charges. International Returns You are responsible for your return shipping fees. Please submit a return request in your account portal. Once approved, you may return the item with the choice of your carrier. Return Eligibility For your return to be eligible, the following conditions must be met: - The item must be in its original condition and packaging. - All tags, labels, and accessories must be intact and attached to the item. - The return request must be initiated within 30 days of the date of delivery (14 days between September 1st to October 31st). - Sale items are not eligible for returns and refunds.

Q: How do I start a return?

You may start a return by requesting a return request here .

Question 1

What is your return policy?

Accepted Answer

General Return Period

We accept returns for store credits on items purchased from Playhaus Costumes LLC within 30 days of the date of delivery (14 days between September 1st to October 31st). Store credits never expire.

Free US return for store credit

We value your satisfaction, and to provide you with a hassle-free experience, we offer free returns for items returned within the general return period. You can return eligible items without incurring any return shipping charges.

International Returns

You are responsible for your return shipping fees. Please submit a return request in your account portal. Once approved, you may return the item with the choice of your carrier.

Return Eligibility

For your return to be eligible, the following conditions must be met:
- The item must be in its original condition and packaging.
- All tags, labels, and accessories must be intact and attached to the item.
- The return request must be initiated within 30 days of the date of delivery (14 days between September 1st to October 31st).
- Sale items are not eligible for returns and refunds.

Question 2

How do I start a return?

Accepted Answer

You may start a return by requesting a return request here.

Question 3

How do I exchange for another item?

Accepted Answer

We do not accept exchanges at this time. If you’d like a different item, please return your original purchase for store credits and place a new order for your desired item.

Start a return here.

Returns & Exchanges