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Privacy Policy

PLAYHAUS COSTUMES LLC PRIVACY POLICY

Effective Date: August 10th, 2023

At Playhaus Costumes LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our online website (www.PlayhausCostumes.com). By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.

  1. Information We Collect: We may collect personal information that you voluntarily provide while using our Website, including but not limited to your name, email address, shipping address, payment information, and browsing behavior.

  2. How We Use Your Information: We use the collected information for various purposes, including order processing, customer service, improving our products and services, sending promotional offers, and ensuring the security of our Website.

  3. Information Sharing: We may share your personal information with third-party service providers to fulfill orders, process payments, and deliver products. We do not sell or rent your personal information to third parties for marketing purposes.

  4. Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your browsing experience, gather analytics, and personalize content. You can manage your preferences for these technologies through your browser settings.

  5. Security Measures: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.

  6. Links to Third-Party Websites: Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of these third parties before providing any personal information.

  7. Children's Privacy: Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If you are a parent or guardian and believe we have collected personal information from your child, please contact us immediately.

  8. Your Choices: You can update or correct your personal information by accessing your account on our Website or contacting us. You can also opt-out of receiving promotional emails by following the instructions provided in the email.

  9. Changes to This Policy: We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

  10. Contact Us: If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at sales@PlayhausCostumes.com

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

 

Playhaus Costumes LLC

We strive to process and ship orders promptly. Once your order is confirmed and payment is received, it will typically be prepared for shipment within 24 hours. You'll receive a confirmation email with tracking information once your order is on its way.

When an item is available for preorder, it means the product does not have physical inventory yet, but we are expecting them to be fulfillable in the near future. An estimated ship date is sometimes available for your reference.

Once an order has been placed, it automatically goes to our warehouse for fulfillment, so unfortunately we cannot change or cancel the order.

General Return Period
We accept returns for items purchased from Playhaus Costumes LLC within 14 days of the date of delivery. This gives you time to inspect your purchase and decide whether it meets your expectations.

Exclusions
Please note that our return policy is subject to exceptions. We cannot accept returns between September 15 and October 31. This exclusion period aligns with the peak Halloween season when demand for costumes is high. During this time, we are unable to process returns due to the nature of the products and the seasonality of our business.

Free Returns
We value your satisfaction, and to provide you with a hassle-free experience, we offer free returns for items returned within the general return period (excluding the exclusion period mentioned above). You can return eligible items without incurring any return shipping charges.

Return Eligibility
For your return to be eligible, the following conditions must be met:
- The item must be in its original condition and packaging.
- All tags, labels, and accessories must be intact and attached to the item.
- The return request must be initiated within 14 days of the date of delivery, except during the exclusion period.
- Proof of purchase, such as the original receipt or order confirmation, must be provided.

How to Initiate a Return
To initiate a return, please follow these steps:
1. Log in to your account using the email address you purchased your order with.
2. Provide your order details and specify the item(s) you wish to return.
3. Once your return request is approved, you will receive instructions on how to proceed with the return.

Refund Process
Upon receiving and inspecting the returned item(s), we will process your refund. Refunds will be issued using the original payment method within a reasonable timeframe.

We do not shipping internationally through our website, but Amazon does offer international shipping. If you wish to check if our products ship to your country, please try and shop on our Amazon storefront.

Yes! Free shipping all day every day!

Please submit an exchange request through the Return/Exchange portal by logging into your account using the email address used to place the order.